Ulta is known widely in the cosmetics industry as one of the giants. However, the company surprisingly has very little to offer to Canadian shoppers.
So, does Ulta ship to Canada?
Ulta Beauty does not ship directly to Canada. However, if you are keen on getting their products delivered to you, you can opt for a parcel forwarder that will get Ulta’s products across the border and to your door in Canada.
In today’s post, we’ll go through what Ulta is and how you can get its products across the border using a package forwarder.
Ulta Beauty is a chain of beauty stores across the United States, and it was founded in 1990.
Ulta Beauty carries a vast range of cosmetic products, ranging from makeup, fragrance, beauty tools, hair care, and more.
They stock over 25,000 products from more than 600 brands, including their own “house” brand called the Ulta Beauty Collection.
The company scrapped its plans to move into the Canadian market in 2020, cancelling the opening of Ulta Beauty stores to the North of their border and cancelling all shipping options to Canada.
As of 2023, Ulta continues to have no stores in Canada and only ships to American addresses and PO boxes.
Despite not being able to have products shipped to Canada directly from the Ulta Beauty website, there may still be another option to have products delivered to you.
How? By using a package forwarder.
A package or parcel forwarder is a company that gives its customers the option to do cross-border online shopping with ease.
As a customer, you first get your package shipped to the warehouse of the forwarder (which is usually in the same country you are trying to order from).
Then, once it arrives at the warehouse, you pay them a package handling and shipping fee to have it shipped over to you in your country of choice!
Do note that this option will be more expensive and take a longer amount of time than ordering from a Canadian site. However, it may be a great option when you are considering buying a specific product that is not available in Canada.
If you decide to go this route, I would even recommend putting in an order with a friend or two, so you can split the shipping costs, making it even more cost-efficient!
1. Choose a Parcel Forwarder and Sign Up
Many users online recommend Planet Express for this step for their low fees, good customer service, and transparency.
However, there are several options out there that you can choose from. Make sure you do your research and go with a company that aligns with what you’re looking for.
Once you find a parcel forwarder, you can go ahead and sign up for their service. Depending on the company, you may be charged a monthly fee or a one-time fee.
2. Get Your Order Shipped to Your Chosen Parcel Forwarder
Once you sign up with your forwarder, you’ll be given a warehouse address that you can enter when you’re purchasing your item from Ulta Beauty.
Simply put in their warehouse address as the delivery address, pay for your item(s), and wait until it reaches their warehouse!
3. Wait for International Delivery
Once your package reaches the parcel forwarder’s warehouse, they’ll let you know (but you can also track it through the tracking information Ulta should have sent you when your products were dispatched).
Once at the warehouse, you’ll have the option to choose between various international shipping options, which may vary by cost and delivery time.
The cost of shipping is usually based on the value, weight, and size of your package.
Once you’ve chosen and paid for your international delivery option, your package will be on its way to you in Canada!
No, Ulta does not have any stores in Canada. The company was in the process of expanding into Canada before the pandemic, but these plans were scrapped for a variety of reasons.
You can find similar products that Ulta Beauty carries in Canadian beauty chains and department stores such as Sephora, Nordstrom, Hudson’s Bay, and even some drugstores.
However, if what you’re looking for is available in Ulta Beauty only, you will have to use a package forwarder or do your shopping in person the next time you’re across the border.
Ulta Beauty Products
Ulta Beauty offers a wide range of beauty products, including skincare, nail, haircare, fragrance, bath, body, makeup, and more. One of the most popular Ulta Beauty products is the Ulta Beauty Collection, which includes a variety of makeup and skincare items.
If you’re looking for skincare products, Ulta Beauty has a great selection. They offer products from popular brands like The Ordinary, as well as their own Ulta Beauty Collection skincare line. Whether you’re looking for a new moisturizer, serum, or face mask, Ulta Beauty has you covered.
When it comes to haircare, Ulta Beauty has everything you need to keep your locks looking great. They offer a variety of shampoos, conditioners, styling products, and more from top brands like Redken, Matrix, and Paul Mitchell.
If you’re a fan of fragrance, Ulta Beauty has a great selection of perfumes and colognes from popular brands like Chanel, Marc Jacobs, and Dolce & Gabbana. They also offer a variety of bath and body products, including body washes, lotions, and scrubs.
Ulta offers a loyalty program called Ultamate Rewards. As a member, you earn points for every dollar you spend, which can be redeemed for discounts on future purchases. You can also earn bonus points by taking advantage of special offers and promotions.
Returns and Refunds
If you’re not satisfied with your Ulta purchase, you may return it for a refund. Ulta accepts returns within 60 days of purchase, either in-store or by mail. To return an item, you must have the original receipt or packing slip.
If you return an item by mail, you’ll be responsible for the shipping costs. Ulta recommends using a trackable shipping method for your return. Once Ulta receives your return, they will process it within 10-14 business days. If you provided an email address, Ulta will send you an email notification when your return has been processed.
If you receive a defective or damaged item or an incorrect item, Ulta will provide a full refund, including shipping costs.
Contacting Ulta Customer Service
Here are a few ways to get in touch with Ulta’s customer service:
- Live Chat: You can chat with an Ulta representative online by visiting their website and clicking on the “Chat Now” button. The chat function is available 7 days a week from 7am-11pm CT.
- Phone: If you prefer to speak with someone over the phone, you can call Ulta’s customer service team at 1-866-983-8582. They are available 7 days a week from 7am-11pm CT.
- Email: You can also send an email to Ulta’s customer service team by filling out a contact form on their website. They typically respond within 24-48 hours.
Comparing Ulta with Other Retailers
When it comes to beauty retailers in Canada, there are several options to choose from.
Sephora is a well-known beauty retailer that has been around for decades. They offer a wide range of products from different brands, including their own line of makeup and skincare. Sephora has physical stores across Canada, making it easy to browse and try out products before purchasing.
While Sephora and Ulta offer similar products, Sephora has a larger selection of high-end luxury brands. They also offer a rewards program that allows you to earn points for every purchase, which can be redeemed for free products.
Hudson’s Bay is a department store that carries a variety of products, including beauty and skincare. They offer a range of brands, from drugstore to high-end luxury. Hudson’s Bay also has physical stores across Canada, making it easy to shop in person.
Compared to Ulta, Hudson’s Bay has a smaller selection of beauty products. However, they often have sales and promotions that can make their products more affordable.
Nordstrom is another department store that carries a variety of products, including beauty and skincare. They offer a range of brands, from drugstore to high-end luxury. Nordstrom also has physical stores across Canada, making it easy to shop in person.
Compared to Ulta, Nordstrom has a similar selection of beauty products. However, they often have higher prices due to the luxury brands they carry.
There are also other retailers in Canada that offer beauty products, such as Shoppers Drug Mart and London Drugs. These stores offer a range of brands, from drugstore to high-end luxury. They also often have sales and promotions that can make their products more affordable.
Ulta does not ship to Canada. However, there are parcel forwarding companies you can hire to act as a third party between you and the company.
Although this may be more cost and time-extensive, it may be worth it for items you’re really wanting!